Official Complaints Procedure

If you are not satisfied with the service you have received from us, and you have not been able to reach a resolution via our online help desk, you can make a formal complaint by writing to the following address, including your account information, including the full details regarding the complaint.

Hostgrid Ltd
Greenlands Business Centre
Studley Road
Redditch
B98 7HD

We will acknowledge your complaint within five working days, an investigation will be carried out into the issues raised and a full response will be provided within ten working days. Where the issue is complex it may take longer to respond. If this is likely, we will provide full information on the action which will be taken and advise you when you can expect a full response.