Privacy Policy

This privacy policy has been developed to inform you about the privacy practices followed by HostGrid Itd t/a KubeServers in connection with its website, products and services. This privacy policy will inform you about what data is collected, how we use such data, where data is processed, how you may opt out of your data being used, and the security provisions around storing your data and how to correct or update your data.

1.1 References to “we”, “KubeServers”, “us” and “our” are references to HostGrid Ltd t/a KubeServers registered in England under company number 12922787.

1. Data.

- In order to communicate with you and to provide our products and services and related support, it is necessary for KubeServers to transfer your personal data outside of the European Union. In such case, the data controller for this data for EU residents is KubeServers, having its registered offices at HostGrid Ltd, Greenlands Business Centre, Studley Road Redditch All questions or requests regarding the processing of data may be sent to: [email protected]

2. Collection of Personal Information

- We collect information from you when you place an order for a KubeServers product use our online chat service register for a webinar, respond to a survey, fill out a form for pre/post sales assistance, open a support ticket, or your use of social media. KubeServers is a domain registrar and webhosting service provider, we provide platforms for you to use such as email, web hosting and secure ecommerce. To fulfil requests for domain names, digital certificates or other products or services, you may be asked to enter your name, email address, physical address, phone number, credit card information and/or organisational details or other personal information.
- 2.1 domain name specific data As part of its duties as an domain name registrar, KubeServers is required to provide certain information about customers who register domain names with KubeServers to the relevant naming authority. This information will include personal data such as the customer’s name, address and telephone number.
- The relevant naming authority will make such information available to the public through publicly accessible directories of owners of domain names.
- It is a condition of the purchase of a domain name from KubeServers that the customer agrees to the transfer of his/her personal data to the relevant naming authority and agrees to the naming authority making that personal data available on a public database. KubeServers can provide its customers with details of the relevant naming authority on request.

3. Use of Personal Information

- Your information, whether public or private, will not be sold, exchanged, transferred outside of our group company, or given to any other company for any reason without your consent, other than for the purposes specified in below:
- 3.1 To process applications for KubeServers products and services
  Your information is used to provide our products and services and order processing as well as to conduct business transactions such as billing.
- 3.2 To improve customer service
  Your information helps us to more effectively respond to your pre/post sales requests and provide technical support.
- 3.3 To send renewal notices
  The email address you provide for order processing may be used to send you renewal notices for your services.
- 3.4 To send periodic emails
  In addition, we may send you periodic company newsletters, new service updates, security updates, related product or service information, and status updates on maintenance windows or service availability.
- 3.5 To tell you about our products and services
  We may send you information about our products and services that may be of interest to you based on your use of other KubeServers products and services.

4. Processing of Data and Consent

- We will process your data for the purpose of performance of our contract with you or the legitimate interest of our business. In other cases, we will request your consent for the processing of the personal data you may submit. Your refusal to provide personal data to us for certain products and services may hinder us from fulfilling your order for those products or services. Also, if you deny or withdraw your consent to use personal data or opt out of receiving information about KubeServers products and services this may result in you not being made aware of sales promotions, renewal notices, periodic company newsletters, new service updates, security updates, related product or service information, and status updates on maintenance windows or service availability.

5. Use of Cookies

Cookies on our Website to help our users – nothing else! We do not give your details away, tell other companies what you at

There are 4 types of Cookies.

Essential website critical & performance Cookies (used on KubeServers)
Allows you to use a website to its full specification. For example: can allow you to buy things via a shopping basket.

Third Party Cookies
Allow us to enhance our web services, for example web chat, and helps us identify you.

Anonymous Statistical Cookie
Tells the website owner how visitors the site gets – contains no information about the individual.

Targeting and Advertising Cookies
Can send information to other websites – this allows them to advertise more effectively. There are some websites out that analyse your behaviour and then attempt to advertise to you as you browse other website on the Internet.

We only allow Essential Cookies that will allow you to use our website to its full specification, and Anonymous Statistical Cookies that can help tell us what’s popular on our website. We do this to allow us to see trends on our website & products, but more importantly, so we can spot problems.

We are always trying to improve this communication, and will be updating this page when our audits are complete.

Below is a summary of the types of Cookies used on KubeServers.

Critical Cookies (without these the site will not work)

‘Critical Cookies’ let you buy products, search for domain names and also get discounts on our products. They do not track your behaviour and are not passed onto anyone.

Accepting these critical Cookies is a pre requisite of using this website. We cannot guarantee your security or user experience should you choose to block these Cookies.

Cookies that we deem to be critical to site operations:

Cookie Name	Basic Description
WHMCSXXXXX	(Where XXXXX is a number)This allows us to know what you have in your shopping cart.

Third Party Cookies

Cookies that allow us to use third party services on our web site that enhance end user experiance.
We have one service from LiveChat allow us to maintain remember you as you navigate our web site so that we can support you better should you use our chat service, for example; so we can reference previous chat sessions you have had with us or see where you are on our web site.

Cookie Name	Basic description
__lc.visitor_id.	Used by the web chat
lc_window_state	Used by the web chat
_3rdparty	Used by the web chat
main_window_timestamp_3	Used by the web chat
main_window_timestamp	Used by the web chat
message_text	Used by the web chat
recent_window	Used by the web chat
notification[status_ping]	Used by the web chat
__lc_vv	Used by the web chat
__livechat_lastvisit	Used by the web chat
__livechat	Used on this website

Anonymous Statistical Cookies

Statistical cookies do not contain any personal information– they simply tell us how our website is performing – essential for us to improve customer experience. These statistics the Cookies provide tell us if there are problems, and will also give us some indication (anonymously) as to what our customers are interested in.

Cookie Name	Google Analytics anonymous tracking
_ga	Used on this website
_gid	Used on this website
_utmz	Used on this website
_utmc	Used on this website
_utmb	Used on this website
_utma	Used on this website
_utmx	Used on this website
_utmxx	Used on this website

Opting out of using cookies

If you dont want to use Cookies – there are several ways of changing your settings. But please remember if you disable the use of Cookies completely you may not be able to use some websites.

6. Use of application logs for diagnostics or to gather statistical information

- Our servers automatically record information created by your use of our services. Application Log Data may include information such as your IP address, browser type, operating system, the referring web page, pages visited, location, your mobile carrier, device and application IDs, search terms, and cookie information. We use this information to diagnose and improve our services. Except as stated in section 8 (Data Retention), we will either delete the Application Log Data or remove any account identifiers, such as your username, full IP address, or email address, after 12 months.

7. Sharing of Information and Transfers of Data

- We do not sell or trade your personal information to outside parties.
- We may also release your information when we believe release is appropriate to comply with the law or protect our rights, property, or safety. It is our policy to notify customers of requests for their data from law enforcement unless we are prohibited from doing so by statute or court order. Law enforcement officials who believe that notification would jeopardise an investigation should obtain an appropriate court order or other process that specifically precludes member notification.
- We may also disclose your personal information to third parties who may take over the operation of our website or business or who may purchase any or all of our assets, including your personal information. We will contact you using the details you provide if there is any change in the person controlling your information.

8. Data retention

- The personal information we collect is retained for no longer than necessary to fulfil the stated purposes in section 2 above or for a period specifically required by law or regulation that KubeServers is obligated to follow.
- Personal data used to fulfil verification of certain types of products such as SSL certificates and Domain names, and this data will be retained for a minimum of 10 years depending on the class of product or service and may be retained in either a physical or electronic format.
- Even if you request deletion or erasure of your data, we may retain your personal data to the extent necessary and for so long as necessary for our legitimate business interests or performance of contractual obligations.
- After the retention period is over, KubeServers securely disposes or anonymises your personal information in order to prevent loss, theft, misuse, or unauthorised access.

9. Opting out; withdrawing consent

- If at any time you would like to unsubscribe from receiving future periodic emails, we include unsubscribe instructions at the bottom of each email.
- If KubeServers is processing your personal data based on your consent, you may withdraw your consent at any time by contacting us at one of the addresses shown below.

10. Access to your personal data

- You are responsible for providing KubeServers with true, accurate, current and complete personal information. You are also responsible to maintain and promptly update the information to keep it true, accurate, current and complete. You have the right to access and modify your personal data stored on KubeServers systems. You can request to access or modify your personal information by logging into your customer control panel. We may require you to provide identification in order to verify the authenticity as the data subject.
- If you provide any information that is untrue, inaccurate, not current or incomplete, or if we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future services.

11. How we protect your information

- We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. All supplied sensitive/credit information is transmitted in an encrypted format via Secure Socket Layer (SSL).
- After a transaction, your transactions related information will be kept on file to meet audit requirements and facilitate renewals.
- KubeServers uses a reputable third party to process credit card payments and needs to provide credit card numbers and identifying financial data directly to the third party credit card processor. Such information is shared securely.

12. Follow relevant laws

- KubeServers commits itself to protect the personal information submitted by applicants and subscribers for its public certification services. KubeServers declares to fully respect all rights established and laid out in European laws and operates within the limits of the: European Directive 95/46 on the protection of individuals with regard to the processing of personal data and on the free movement of such data.

13. Your rights In compliance with the European Union rules on privacy

- you have the following rights established by law:
- We use the data you submit only for purposes identified in section 3 of this privacy policy.
- You have the right to review your personal data that KubeServers holds and check it for accuracy.
- You have the right to correct data in the case that errors may be found in our records.
- You have the right to request that any of your personal data be erased. i.e. right to be forgotten.
- You have the right to obtain and reuse use your personal data for your own purposes.
- You have the right to request that KubeServers restrict the processing of your personal data under certain circumstances.
- You have the right to object to our processing of your personal data.

14. Changes to our Privacy Policy

If we make material changes to our privacy policy, we will inform customers by publishing a notice the availability of a new version on our online portals.

15. Contact Us

If you have any inquires, or questions regarding our privacy policy, please contact us at:

Data Protection Officer

KubeServers
Greenlands Business Centre
Studley Road
Redditch
B98 7HD
United Kingdom

16. Our Office Locations

KubeServers
Greenlands Business Centre
Studley Road
Redditch
B98 7HD
United Kingdom

Correspondence Address.

KubeServers
Greenlands Business Centre
Studley Road
Redditch
B98 7HD
United Kingdom